Privacy Notice
Effective Date: June 2025

This Privacy Notice explains how EventMark ("we", "our", or "us") collects, uses, and protects your personal data when you interact with us or use our website: https://eventmark.co.uk.

We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

• Business Name: EventMark
• Email Address: events@eventmark.co.uk
• Website: https://eventmark.co.uk
• Data Controller: EventMark is the data controller of your personal data.

2. What Data We Collect

We may collect and process the following personal data:

• Name, email address, phone number, and job title
• Company or organisation name
• Event details and preferences
• Billing and payment information
• Website usage data (IP address, browser type, time zone, etc.)
• Any other personal data you provide voluntarily through forms, emails, or phone calls

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver our event planning and management services
• To manage bookings, contracts, and payments
• To improve our website and services
• To send service-related communications (e.g., booking updates or event information)
• To comply with legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity – to fulfil a contract or take steps before entering into a contract
• Legitimate interests – for the effective operation and improvement of our services
• Consent – where you have given clear consent (e.g., for marketing)
• Legal obligation – to comply with our legal responsibilities

5. How We Share Your Data

We do not sell your personal data. We may share your information with:

• Trusted service providers and subcontractors (e.g., venues, caterers, decorators)
• Professional advisers (e.g., accountants or legal advisers)
• Payment service providers
• Authorities or regulators if legally required

All third parties are required to handle your data securely and in accordance with data protection law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Typically:

• Enquiry data: retained for 12 months
• Booking and contractual data: retained for 6 years
• Marketing preferences: retained until you withdraw consent

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to erase your data ("right to be forgotten")
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time (where applicable)
• The right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, please contact us at: events@eventmark.co.uk

8. Data Security

We take appropriate technical and organisational measures to secure your data and protect it from unauthorised access, alteration, disclosure, or destruction.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your user experience. For more details, please refer to our Cookie Policy (or request one if you haven’t created one yet).

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website. Continued use of our services or site after changes have been made constitutes your acceptance of the updated notice.

If you have any questions or concerns about this Privacy Notice or your personal data, please contact us at:
📧 Email: events@eventmark.co.uk

Terms and Conditions
Effective Date: June 2025

Welcome to eventmark. These Terms and Conditions ("Terms") govern your use of our website and the services we provide. By accessing or using our website (www.eventmark.co.uk) or engaging our services, you agree to be bound by these Terms. If you do not agree with them, you should not use our website or services.

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1. Definitions

• "EventMark", "we", "us", or "our" refers to the company EventMark.
• "You" or "the client" means the individual or organisation using our services or website.
• "Services" refers to the event planning, coordination, and management services offered by EventMark.

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2. Our Services

EventMark provides bespoke event planning and management services for private, corporate, and public events. The scope, pricing, and terms of each service will be set out in a separate written agreement or proposal.

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3. Bookings and Payment

• All bookings must be confirmed in writing via email or contract.
• A deposit may be required to confirm your booking, with the balance due prior to the event date.
• Payment terms and deadlines will be detailed in your invoice or agreement.
• Late payments may result in additional charges or cancellation of services.

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4. Cancellations and Refunds

• Cancellations must be submitted in writing.
• Deposits are non-refundable unless otherwise stated in your agreement.
• Refund eligibility will depend on the terms of your specific service agreement and any costs already incurred.
• EventMark reserves the right to cancel services in exceptional circumstances, in which case a full refund will be issued.

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5. Client Obligations

• You agree to provide accurate and timely information about your event.
• You are responsible for securing any necessary permissions, licences, or venue approvals unless agreed otherwise.
• You must ensure that all guests and third parties engage respectfully with our staff and suppliers.

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6. Liability

• We shall not be liable for delays or disruptions caused by events beyond our reasonable control (e.g., severe weather, public transport strikes, or force majeure events).
• EventMark accepts no responsibility for the loss or damage of personal belongings at any event.
• Our liability in relation to the services provided shall be limited to the total fees paid by you under the relevant agreement.

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7. Intellectual Property

All content on our website, including but not limited to logos, text, imagery, and designs, is owned by EventMark or its licensors and is protected by intellectual property law. You may not use, copy, or distribute any material without our express written permission.

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8. Privacy Policy

Our use of your personal information is governed by our Privacy Policy, which outlines how we collect, store, and process data in compliance with UK data protection laws (including the UK GDPR and Data Protection Act 2018).

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9. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any changes will be posted on our website and will take effect immediately. Continued use of our website or services following such updates constitutes your acceptance of the revised Terms.

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10. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

If you have any questions regarding these Terms and Conditions, please contact us at events@eventmark.co.uk

Let me know if you'd like these customised further for specific services (e.g., weddings, conferences, exhibitions) or if you'd like a matching Privacy Policy or Service Agreement template.

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