Freelance Senior Event Manager at Shakespeare’s Globe

As a freelance Senior Event Manager at Shakespeare’s Globe during the Christmas season, I was responsible for overseeing the planning and delivery of festive events, guiding the event management and junior operations teams, and enhancing the venue's strategic approaches to client engagement. The Globe, steeped in history and character, demanded events that were as immersive and memorable as its performances, requiring a meticulous balance of creativity and operational precision.

Leading the team involved providing clear direction and fostering a collaborative atmosphere to meet the heightened expectations of the holiday season. I worked closely with the junior operations team to refine workflows, streamline communication, and ensure a high standard of delivery. By empowering the Event Manager to take ownership of day-to-day responsibilities while maintaining a mentorship role, I nurtured both individual and team growth. My approach included on-the-job training and proactive feedback, which boosted confidence and operational efficiency.

In addition to team leadership, I focused on improving client relations and existing event strategies. I engaged directly with clients to understand their vision, translating their goals into actionable plans while managing expectations with transparency and professionalism. This not only strengthened relationships but also encouraged repeat bookings and positive testimonials. Through identifying gaps in current processes and implementing practical enhancements, I contributed to a more seamless client journey and a consistently high standard of event execution, ensuring Shakespeare’s Globe remained a premier destination for festive celebrations.